We guarantee our Koi to arrive alive and healthy. If a Koi arrives dead contact us for instructions on how to claim a replacement. We cannot be held responsible for a box of Koi left at a residence when nobody is home, or a box that was returned to the shipper's warehouse. Koi will die if they do not get fresh oxygen within 24 hours.

MAKE SURE SOMEONE IS HOME TO ACCEPT THEM!

If you fish arrives dead: We will require a photo of the Koi so do not dispose of it. However distasteful it may be for you to do this, you will need to cut the tail section off of the Koi and lay it on the ground with the remainder of the Koi for the picture.

It is your responsibility to put the koi in water that is good for the health of fish. Do not put fish into a pond without making sure that the water has been treated with a water conditioner and tested for ammonia levels and nitrates. The koi you receive has lived a long time already, and if it dies in your pond quite honestly there is something wrong with your water.