our Koi to arrive alive and healthy.
If a Koi arrives dead
contact us for
instructions on how to claim a replacement.
We cannot be held responsible for a box
of Koi left at a residence when nobody is
home, or a box that was returned to the
shipper's warehouse. Koi will die if they
do not get fresh oxygen within 24 hours.
SOMEONE IS HOME TO ACCEPT THEM!
fish arrives dead: We will require a
photo of the Koi so do not dispose of it.
However distasteful it may be for you to
do this, you will need to cut the tail section
off of the Koi and lay it on the ground
with the remainder of the Koi for the picture.
It is your
responsibility to put the koi in water
that is good for the health of fish. Do
not put fish into a pond without making
sure that the water has been treated with
a water conditioner and tested for ammonia
levels and nitrates. The koi you receive
has lived a long time already, and if it
dies in your pond quite honestly there is
something wrong with your water.
Want a certain koi but can't find it? Send Us a picture, or
describe it, and we most likely have one in our ponds.